I would like to get more info

Was I charged?

  1. If you don’t receive any reply SMS from Fortumo, your payment seems not to have reached us. In this case it is very unlikely that you’ve been charged special tariff for your attempted payment. Normally your operator would charge you with standard message tariff. However, we nevertheless recommend you to check the charges from your mobile bill before attempting any new payments and contact us if you discover you have been excessively charged.
  2. If you received reply SMS, click here.

How was the payment authorised?

We assure you that all Fortumo payments are ALWAYS initiated and confirmed from your phone. If you haven’t made the purchase yourself, please check with other people who may have access to you phone, such as family members. Fortumo payments are one-time charges, so no charges will reoccur unless service is ordered again. However, it’s possible to block your number against future purchases in some countries by contacting us, using this form.

What was I charged for?

Fortumo payments are typically used for purchasing digital goods online or in mobile applications. Have you recently made any purchase online or inside mobile games, social networks or similar with your mobile device? Most likely you paid through Fortumo for these services.

What is Fortumo?

Fortumo is a payment provider for hundreds of other companies – just like PayPal or your credit card provider. With Fortumo your purchases on websites and inside applications can be charged to your mobile phone bill, both pre- and postpaid.

Did I get subscribed to a service?

Most of the payments are one-time payments and subscription services are available only in certain countries. If you get subscribed to a service, it should be indicated in the reply message.

If you don’t keep receiving any messages from Fortumo on a regular basis, it is very unlikely that you’ve been subscribed to a service. Nevertheless, we recommend you to check the charges from your mobile bill before attempting any new payments and contact us if you discover you have been excessively charged.

If you keep receiving messages from Fortumo and are sure you’ve subscribed to a service, click here.